Things went off as scheduled. Drivers and guides good. Good support from the travel company as we traveled.
Supprising Lucca was very nice we rated it # 1. The hotel in Venice was not 5 star - lucky to give it a two. Nasty desk clerk. The Asian worker was the best helper in hotel. The hotel room in Rome was very small. The only complaint on the travel company was having to sort and print all of the schedule- took hours . This was first time we have not received a completed package before we left.
Research the car travel for GPS support. WE used the car and the phone- often they disagreed on where and when to turn. Talk to many others driving in Tuscany and many had same problem. Coverage problems on phone. Big THANKS to the travel company on sending us a guide back into Florence.There was a lot we didn't see because we used Guides. Limited to their PLANED schedule and prepared remarks. This happens most often in museums.
Not so much on walking tours. I would- and will use Zicasso again. Working with a trip planner on Japan. What I dislike about working with you and your competitors is the lack of discussions on what one is paying for. All the secrecy does not allow the buyer to make good decisions.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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