From the very first time I contacted our Italy travel agent, the service was exceptional. Quick responses, accurate information, reliability and a total understanding of how I envisioned our trip were the most important features I needed from a travel company and it certainly was impressive. I traveled to Italy with my two teenage children, so wanted a varied experience given the limited amount of time we could spend in Italy. Each hotel and location was absolutely perfect and each tour guide and driver was of the absolute highest quality. Once we were in Italy, our agent made sure to check on us daily and make adjustments to our schedule if needed or even made dinner reservations depending on our mood that day! Have you ever been with a travel company that seemed fine until you actually got to your destination, then they seemed to be impossible to get a hold of?? This was absolutely not the case, as we were even given an "Italian cell phone" so we could call anytime ...and our agent always answered! Again, the level of customer service that this company provided was simply incredible.
The ease of traveling to each destination was certainly a memorable part of our trip. From the train transfers, to the drivers and guides, to the boat captain, all of this was impeccably coordinated. That often can be the most worrisome part of a trip, but it actually became something my kids and I looked forward to. Each of the guides, etc was so very friendly and informative, we felt like we were getting to know the "real" Italy. In addition, the hotels selected by our agent were fantastic....they really met our high expectations!
I really cannot think of anything I would do differently.....it was absolutely perfect. It was magical....
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