My husband and I are incredibly happy with the service provided by our travel specialist and her team at this Italy travel company for our trip to Rome, Florence (with day trip to Siena), and Venice. Our travel specialist took care of everything, from car service, to hotel booking, to getting museum tickets. And everything went off smoothly and without a single hitch. We didn't have to worry about anything except enjoying ourselves in Italy. The local tour guides she booked for us were lively and amazing. The drivers were punctual and polite. The two restaurants she booked for us in Rome were great -- and we also appreciated the list of suggested restaurants she provided. The hotels she booked for us were luxurious, clean, professional, and centrally/conveniently located for maximum city enjoyment. She also helpfully provided additional information about local hospitals near our hotel, which I requested (though thankfully did not need to use during the trip).
As other reviews have mentioned, we also really appreciated the smartphone she provided me with during our trip, complete with GPS, walking maps, and contacts I might have needed. The smartphone was essential for us in Venice, where we got lost a few times despite having a map. It was also really useful for pulling up reviews for nearby restaurants when we got hungry. She included all the directions necessary to use and return the phone. Just an incredibly thoughtful touch by a consummate professional. I highly recommend this agent and her company.
I ended up really enjoying Siena, the medieval town near Florence for which we did a half-day trip. If I could do it all again, I would have devoted additional time to Siena. Otherwise, I'd do everything the same!
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