Our pre-tour experience with the tour company was very good. Good communication throughout including the itinerary of our trip. Unfortunately, the experience did not live up to our expectations. We had communicated that our group included older members that were not as mobile, but we were booked in large group tours when private tours would have been less expensive and more accommodating for our group per the guidance on the tour company's own website. Thus, we were not able to modify the tours for the older members while conducting them since we were with a large group. On our Venice excursion, the tour company failed to book a return to the train station or notify us that we needed to do so. Finally, in Florence, the tour company shorted us an hour of our three hour tour due to a late train arrival that they had booked for us and time needed to stow luggage at the train station. When asked if they could accommodate the group with more tour time, the tour company refused. Truly disappointing. We made our concerns known to the tour company and asked for a refund of some of the tour planning fee. We received a 50% refund. The tour company has also made some changes to their processes as a result of our feedback that should fix some of the shortcomings we faced.
Our day in Venice was great. Our private tour guide was friendly and very knowledgeable. The boat tour through the canals was fantastic. The hotel in Venice was comfortable. All of the tour guides were fantastic.
Organized the trip myself. The service provided did not reflect years of trip planning expertise or local knowledge. The cooking class in Rome that I booked myself from a Trip Advisor review was the highlight of the trip.
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