The tour company was very helpful from the beginning to recommend sites, restaurants and hotels. There were several special "asks" that I had for this special birthday trip and the travel planner fit all those in to our itinerary. While in Italy, we ran into a couple of small hiccups, but the travel planner did her best to resolve the concerns and quickly made alternate arrangements.
Every city we visited was a great experience but all in different ways. I took my four grown daughters with me for a 65th birthday trip. Each of us had favorite parts: I most enjoyed Ravello - a beautiful hillside city, the Gourmet food tour and the wine experience on Mt Vesuvius. My daughters favorites were Positano, the boat ride around Capri, Pompeii and the Gourmet food tour. We all especially loved the meal at Don Alfonso with our private tour of the kitchen and wine cellar! There really wasn't any day that we spent there that wasn't a great one. All of our tour guides spoke excellent English and I have reduced hearing and I could understand each of them very well. They were prompt, knowledgeable and interacted with us to not only make the trip historically interesting, but they all had a great sense of humor and made the trip special for everyone. We had private car service and each day the cars were prompt, clean and the drivers did an amazing job on the very busy, narrow, windy roads.
I would ask for the final travel documents sooner. We were gone the week before the trip and when I printed them, I would have asked for more clarification on some of the days if I had more time to review. The itinerary could have been more detailed to specifically state when we needed to get our own taxi versus having a driver. We had to call the office several times with questions that could have been avoided. In Positano, we when to the lemon orchard at 3:30 which was the time on our itinerary and didn't see anyone so we asked a young man at a place next door if we were in the right place. He told us no and directed us to the lemon orchard at the end of the block. We went and when we returned to the location for what we thought was the next item on our itinerary, the guide was there but she said since we were too late (she was almost ready to leave), we didn't get the tour we were supposed to. We tried to call several times but didn't get anyone at the number we were given. I am not sure if we didn't call correctly. The people at the "wrong" lemon experience tried to help us too but they didn't recognize the name on our itinerary either for the next stop. Even though we had a few hiccups, overall the staff were very helpful when we connected to help resolve our concerns.
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