Well, I think that we over paid for the services. The services and tours were average and not extraordinary as we had hoped. The drivers were terrific, especially in Sicily. The guides were mostly poorly dressed and not that informational - with one exception of the guide who took us to the churches on May 4th - she was outstanding, although again poorly presented, and this was communicated. Additionally, we were to have a phone for the trip and it was taken from us on day 2... so when we were in Sicily we have no way to immediately contact the agency. My husband asked for a special service for Mother's Day - and still to this day it has not occurred.
It was very difficult to get in touch with the agency...............
The most enjoyable - were the drivers - and the hotels...................meals were average to poor. The drivers were very very responsible - and compared to the tour guides they were better and so very helpful...and easy to access.
I would try Zicasso once more................... but work harder to get better guides and higher quality food..............
I would not recommend the agency that we used for this trip............. especially with the issues of the phone, personal service, food.
But the concept is excellent and when we plan our trip to Israel next year............ will be contacting Zicasso again.
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