The travel company was OK. The drivers were always there. The hotels were nice and in good locations, generally. We had guides in three cities. One of the guides was really terrific. The other two were knowledgable but didn't talk to my daughter (14 years old) with whom I was traveling and one of them was very difficult to understand because of her strong accent so we learn much those two days. We had agreed on some things we wanted to do in two of the cities and the travel company said they would include them in the tours but didn't. We had a few food-focused activities set up. Gelato making was excellent. A day in the market and cooking was just OK - the facilities were really nice but the food actually wasn't particularly good. The one bad activity was truffle hunting which didn't correspond at all to what the itinerary said it was and it was really just wine tasting which wasn't an ideal day for a 14 year old. In any event, I would not work with this company again. I would have been better off just using tripadvisor and booking the trip on my own.
Gelato making and the tour of Florence were the highlights.
I would find tour guides and activities on my own. I would not use this travel agency.
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