The people at this Italy travel company were extremely friendly, responsive, and accommodating. With these travel agents, you are communicating directly with the owners, not some random call center individual. We had some minor hiccups along the way (i.e. we requested Japanese speaking guides, but one of the five guides was not terribly proficient in the language), but they immediately took steps to make things right.
Overall, the trip was amazing. We fell in love with Italy along the way, and my wife is already asking when we can go back.
The portion of the trip in Tuscany was absolutely fantastic. The hotel is currently our favorite hotel of all time - the landscape was incredible, the food spectacular, and the spa relaxing. We also enjoyed the smaller towns in the area. Maybe we got lucky, but when we went to Montalcino, there were hardly any other tourists, and we loved the atmosphere of quiet town without hundreds of people with whom to contend. Our driver in Tuscany was also fantastic. I would consider him to be the perfect driver - he was very friendly, knew when to and when not to talk, was very knowledgable about the area, and was a very smooth and patient driver (I never once saw him show any frustration with other drivers, and he never had any sudden acceleration or braking.)
Everything was fantastic, but I would probably skip the Amalfi Coast in the future, or only spend a day there. The hotel was amazing, and the meal we had at Don Alfonso 1890 was probably the best of my life, but the rest of the coast felt rather touristy.
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