Overall the trip was great, but how can a honeymoon to Italy not be amazing! In terms of our travel agency, there were great aspects and terrible aspects. I felt that they were initially very focused on getting our money, and after that, less concerned with our trip and experience. Unfortunately, like most travel agencies, they would not or could not tell us how much each excursion or hotel was, and this made it difficult for us to decide whether or not to do things. Things that were great about the company: most of the experiences they planned for us were wonderful! The drivers they had pick us up were always on time and helpful. The hotels were decent. The CONS of this travel company: When asked what we were interested in, I had stated that food was specifically the most important aspect of our trip and that my husband and I are foodies. However, the agency did not plan a foodie tour for us. When we asked them to, they quickly put it in the itinerary and we were very happy with their response. However, to our disappointment, our "foodie tour" consisted of the guide who showed us around Florence that day, dropping us off at the market for an hour to wander by ourselves. Instead of getting an insider local's guide to the authentic dishes, what food to look for and how to eat it, what restaurants to go to, and most importantly FOOD, we got nothing. We paid for lunch ourselves. I quickly wrote an email to the travel agency expressing our disappointment, and asked how much our "foodie tour" had cost us extra, because there was nothing additional that we received with it, except directions to the market. The worst part was that we did not receive acknowledgement or response to our email. Thank goodness the rest of the trip went well, otherwise I would give 0 stars for customer service.
The mozzarella cheese farm tour! We got to see cows, the process, drink wine, try cheese, limoncello and olive oil. Pizza making was also extremely fun.
Like I said, I would have booked a foodie tour through an outside company. There are so many just on viator or tripadvisor. I wish that the agency just told us upfront that they did not know of any foodie tours to book us for, and we would have booked that on our own. We had no guide to the food and we had really wanted that on the first day to set us up for the rest of the trip.
TRAVEL COMPANY'S COMMENTS
Dear Frances, Thank you for your feedback. I am glad to hear you had a great trip and I do apologize for your experience in Florence. We strive to provide the best experience for our clients and we take negative comments very seriously. I would like to stress that we are strongly focused on giving to our guests the best experiences and it looks like you appreciated most of you experiences provided by our company. We are always very responsive, especially when our guests are traveling throughout Italy. When our clients needs to be in touch with us, we always answer our clients in a quick manner, like we have with you. Regarding the foodie tour in Florence: I did follow up with the guide in Florence who led your gastronomic tour and I confirmed that you had the whole gastronomic tour as per the program. Our guide confirmed that you have visited more than 25 stands: Meat, Fish, Cheese and cold-cuts, vegetables, wine and oil, olives, dried fruits, lampredotto, backeries... etc in order to learn what types of meat, cheese, fish, olive oil, olives vegetables etc are part of the Tuscan traditional way of eating. Then you discussed with your guide on the real balsamic of Modena, extra virgin olive oil, Parmigiano Reggiano, Grana Padano, Limoncello etc. Lunch was not provided simply because that cost was not included in the program that you decided to book. Frances, thank you again for business. We will continue to focus on the feedback you have provide and strive to provide the best for our clients. We wish you the best and hope to see you again in our beautiful country.
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