From the minute I submitted by Zicasso request, I was contacted by email from 3 travel companies, but only one of those also followed up with a phone call, and that was this company.
Throughout the entire trip planning process, our agent and his partner were amazingly pleasant, attentive and responsive to every inquiry I made either via email or phone call.
This was my second trip to Italy so I knew somewhat of how I wanted to travel and what I wanted done differently this time. Our travel agent listened to my concerns and ideas and had great advice on how to plan the tour.
This company has high quality first class vendors in every city in Italy. They accommodated our big group of 10 travelers expertly. We traveled from Venice in the north, to Lake Como, to Rome, to small towns in the mountains and down to the Amalfi Coast. Our travel agency was there, on time, with first class transfers and quality hotel accommodations every step of the way. Not one time was our large group of 10 travelers left waiting for a transfer or a tour guide. Every part of the trip that was set up by our travel agency started on time, was handled with professionalism and ended fantastically. Additionally, the tour guides that were used for our cultural tours were simply amazing. The tour guides were prompt, spoke English very well and were extremely knowledgeable of the subject matter they were showing us.
Setting up this type of vacation with a group our size (or any size) can be very difficult in Italy. Complicated travel restrictions, governmental requirements for transfers, difficult access to roads and small hotels all make for complicated planning. Our agent and his team handled our requests professionally and came through brilliantly in every instance.
I truly cannot think of one thing that was lacking or less than outstanding regarding our experience. This company quite simply knows their business and how to meet and exceed their clients needs.
We had the most outstanding tour guide in Vatican City. This Italian gentleman spoke perfect English and knew everything about the Vatican, it's history and how to negotiate his way around the politics and rules of how to get around the Vatican Museum, the Sistine Chapel and St Peter's Basilica. We tested and surprised him right off the bat when my 80 year old mother declared she needed a wheel chair for the tour as it was very hot and she was having problems walking. Well, if you never tried to secure a wheel chair at the Vatican without any advanced warning, believe me, it's a daunting task for anyone, let alone an American who doesn't speak much Italian. This gentleman knew where to go, who to talk to, how to negotiate and made a potential bad experience into the tour of a lifetime.
Our travel agency accommodated our group of 10 very comfortably in some of the best hotels in Italy, from a 5 star property on the Grand Canal in Venice, to an exquisite sea view with balcony accommodation overlooking the Mediterranean in Positano. The hotels were some of the best parts of our trip.
We visited 5 cites in 10 days, and while the transportation was seamless and very comfortable, next time we will visit fewer cities and stay longer in each city to take in more of the local culture, wine and restaurants.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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