thanks a lot for your feedback. I am happy hearing your comment that the trip was well planned and I know that you appreciated our felxibility to adjust the trip to your needs and preferences; however I am sorry hearing that we “only” met your expectations as our aim is always to exceed our travellers’ expectations.
We strive to send very detailed and clear trip schedule before departure; we have a top Customers Service Team always available during the trip and we encourage all our customers to conctact us promptly for any doubt, concern or issue they might have before or during the trip. Your arrival in Venice was smooth, but we will take your comment to further improve the instructions in our travel documents/travel supports.
Thanks and looking forward to welcome you back to Italy in the near future!
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