Would appreciate more organization in terms of our itinerary change due to the border closing.
Travel Company Comments
Thank you for taking the time to post your comments. We take our clients' feedback to heart, and we always appreciate knowing where we can take steps to improve and grow as a company. We're sorry to hear that you were disappointed with our handling of the last-minute changes necessitated by the border closure, and we sincerely apologize for any inconvenience that you experienced. While we did our best to maintain constant contact with you as well as with our Jordan partners to make sure that updates were communicated to you clearly and in a timely manner, it seems we could have done more to keep things running smoothly. Even though we felt that we had been going above and beyond to make sure that we were always available for calls and emails, flexible with requests, and quick to make changes on-the-fly, we understand that we fell slightly short of reaching your expectations, and for this, we are truly sorry.
All the best.
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