The trip was great - I am still confused about India, but on a much higher level :-)
Our travel agency delivered on everything they promised. Their guides were knowledgeable and spoke English well. The driver was polite, prompt and safe. They made sure we never got lost for a moment - there was always someone there to show us where to be when.
My main complaint was the lack of flexibility once the trip started. They were very flexible while negotiating the details of the trip, before we signed. Once the trip started, however, it was hard to make changes on the fly. For example, in Udaipur, we wanted to see the Monsoon Palace, although it was not on the itinerary. (This in itself is odd - how can any trip to Udaipur not include the Monsoon Palace?) We had to persuade the guide, who then had to get permission from his boss. I was surprised by the lack of flexibility on what was supposed to be a custom tour. In the end we made a few changes, but always with friction.
I would recommend this agency to other travelers. But, review the itinerary carefully before you sign, and make sure you are scheduled to see the places you want to see.
Varanasi - boat rides on the Ganges to see the Hindu ceremonies
Udaipur - boat ride, views, cooking class
Agra - the Taj Mahal and the Red Fort
Pushkar - a little pearl of a town
Jaipur - Diwali fireworks from our 5th floor hotel window
Ranthambore - we got to see a beautiful tiger resting in the grass
Less cities - we ended up spending only 1 day in Jodhpur - too much time driving.
Trip Company's Comment
Greetings! It was a pleasure serving you in India! We thank you for your feedback! We are pleased to know that you enjoyed our services in India.
We are glad to know that you liked our tour, guides and vehicles. You had a complaint regarding the guide calling the local office for making additional arrangements. The guide will surely arrange what you wish to visit but he will take the permission of local office as the entrance charges, vehicle mileage etc needs to be factored into. We keep a close watch on the guides and direct them to go places suggested by client, only after taking the permission of local office. This is only for your safety and comfort. Many a times the guides take the client to local shops for forced shopping and hence they are given stringent instructions not to take the guest anywhere without permission. Also note, that the monsoon palace is not in the standard Udaipur itinerary as it is located away from the main city on a Hilltop. Monsoon palace is a bit away from the main city and hence the guide was thinking how to fit this into schedule. It may have come across that you had to persuade him to take you there but it was not the case. We apologise from his behalf for this. If you would have given us this requirement before then we would have arranged this. Since your trip was already hectic we only included the major highlights of Udaipur.
We take the feedback positively and shall further inform the guides to be better in arranging the last minute requests of the guests.
Thanking you in advance.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"When I tell you customer service was superb for the agency I am not exaggerating..."
"... it was excellent, we haven't any problem during our stay in India."
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA