Dear Amy,On behalf of our travel designer who is now on her summer break, I wanted to follow up on your comments posted with Zicasso. First of all, I would like to thank you for your kind words and positive review of the tour our travel designer has arranged for you. Our team thanks you for your feedback regarding both the highlights and some negative experiences.
We strive to provide the best experience for our clients and take negative comments seriously. I am glad that the horse-riding farm resolved the booking on the spot. Our guide for the jeep tour was very disappointed to have made a mistake with the arrangements. I am glad that the replacement tour worked well and that you were happy with the quick refund. With the post-pandemic restart taking Iceland by storm, many of our small local suppliers are still working with smaller teams and juggling lots of different situations, and even though we double-check all, mistakes may still happen.
I am happy to hear how much your family enjoyed the Active Volcano hike – it sounded like a tour your family will never forget!
Again, thank you for traveling with us and your review.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"This travel agent did a fantastic job in planning our 12 day Ring Road adventure through Iceland."
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA