Tried to get Zicasso to book out Tauck river cruise. Waited over a week for a referral from Zicasso and then gave up and booked directly with Tauck because the river cruise was selling fast.
Then wanted to arrange a post river cruise stay. Zicasso assigned a trip planner at Maraget Tours and Cruises. The planner was only knowledgeable in cruises and was a complete waste of time.Next Zicasso assigned a travel planner at this travel company. At least our planner was familiar with Eastern Europe where we wanted to travel but was very slow in responding to inquiries. Sometimes taking over a week to respond. He finally got us our travel details two days before the trip while we were on the river cruise. Not very impressed.
The trip that Bernhard put together was reasonable. The hotels were great and most of the tours were good, but several had issues. The tour to the wine country was 5 hours of driving (2.5 hours each way). Nice tour once we got there but we would have never taken the tour if we would have been advised of how long the drive was.
The transfer from our hotel in Vienna to the airport never showed. We contacted the emergency number provided but there was no answer. We took an Uber. Later that morning the person at the emergency number called back. She checked the confirmation email from this company and it did not include the transfer from the hotel to the airport. It appears that it was the planner at this travel company's fault.
This is our third trip with Zicasso and we were very happy with the first two. This one not so much.
Robin and Paul B.
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