Our Germany travel agency provided my wife and I with one of the best organized and most enjoyable vacations of our lives. Their concern with details and customer satisfaction was apparent in the planning stages because they paid attention to what we wanted to do and how we wanted to do it. By telephone and email, our agent tactfully advised us about changing and improving our itinerary, offering excellent reasons for modifying our initial request. We are grateful that she did because her suggestions were precisely what we needed. Once we arrived in Germany, the superb service continued: we received a remarkably well-organized and thorough album containing our daily itinerary, suggestions for optional activities and for restaurants, maps to guide us in driving and walking, and tickets that we had booked in advance. We also received an iPhone so that our agents could contact us each day to ensure that all was going well and to offer any assistance or advice we needed. We came to feel more like friends than clients, and their extraordinary personal and friendly service enabled us to experience everything we wanted, from art galleries, to private walking tours, to boat trips on both the Rhine and Mosel rivers, to private wine tasting sessions. Each day, we appreciated that they had chosen for us comfortable boutique hotels in excellent locations, making our visits to various attractions and scenic locations uncomplicated and very pleasant. (They also arranged splendid stay in a Rhine castle.) Because of the high quality and friendly delivery of their services, this company should be the first place to check for an exceptional introduction to travel in Germany.
Everything was superb, but our stay at the castle on the Rhine was one of the most unusual experiences we have ever had. The room, the meals, and the ambiance were wonderful.
We would arrange time better to accommodate a day trip to Aachem to see the cathedral.
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