If we were to do the trip again, I think we would go for the cruise option as opposed to the land option. The land option had too much wasted time traveling to ports and traveling to islands. Also if I was to do the land option again, I would ensure we used air taxis for transfer between all the populated islands, the speed boat between Santa Cruz and Isabella was horrible.
I would also ensure we had a rest day planned in were we did nothing.
Travel Company Comments
Our company is proud to provide superb services to travelers visiting the Galapagos Islands and other destinations throughout South America.
Although we were disappointed to receive a 3-star review, we appreciate the client's time to provide her feedback for Zicasso and our company. It is important to note that the only changes that occurred on the client's itinerary were a 30-minute flight delay and a brief wait for their room at one of their hotels. Though we regret the inconvenience, such occurrences tend to be out of our control. Regardless, we will work to better inform future clients of such challenges that they may encounter in South America.
As for other grievances concerning her not being informed about her itinerary, the client was directly informed of and agreed to all final changes prior to her departure. As I directly spoke with this client, I know that she was notified as to exactly what her itinerary would entail and what options would be available in the islands. Based on their budget, the client decided to use the speed boat rather than the inter-island flights. In any case, we have noted this client’s concerns, we will take concrete steps to redouble our efforts to make it as clear as possible what all future clients can expect on a journey to the Galapagos.
Our aim is, of course, to make these experiences as seamless and as fulfilling as possible – as we have done for more than 25 years.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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