We certainly wouldn't schedule a stay at the Paris hotel!
Travel Company Comments
Dear Robert and Barbara,
Thank you very much for your review on Zicasso. We are very happy about all the feedback you wrote about our Travel Agency. Firstly I am pleased that most services and hotels have met your expectations.
I'm sorry to read that you had a problem with one of the guided tours that had to be rescheduled as you never contacted us about this issue. Fortunately, you managed to solve the problem and I hope you enjoyed the excursion.
At last, I would like to make a sincere apology for the experience you had to undergo at the hotel you mentioned. We knew you were arriving late (after 8pm), and so we proposed a lower hotel quality than your other hotels we are sorry to hear you had a poor experience there. We would have appreciated to be informed while you were there to be able to help you in any possible ways, though I am not sure what we would have done with no (or few) staff members present! We will certainly take your comments into account and avoid to book this hotel in the future as we understand that a trip like yours can't and shouldn't be spoiled by such a disappointing last impression.
Thank you again for taking the time to write this review.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"The travel agent was extremely helpful and thoughtful, and the extra services he suggested were great."
"This France travel agent was very attentive and responsive in preparing our trip."
"Overall, the trip was very good. The itinerary was very good."
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120,
Mountain View, CA 94041, USA