We would have directed the travel agent to put us in better hotels in the beginning of our trip to Normandy....and definitely would have asked them to place us in the town of Bayeux for 2 nights instead of in the town of Caen. We would also have had the travel agent put us on Business Class Premier Eurostar trains instead of Standard Class - in order to avoid long lines - we weren't given the option.
Travel Company Comments
Thank you for the detailed review on the Zicasso website. These precious details are important to us, and we appreciate the time that it takes to write this review. I would like to take the time to reply to your comments, and perhaps explain a little better some of our choices.
We were also disappointed when the Anne Frank House was unavailable on your dates, and we would like to reiterate how sorry we were to have proposed something and then had to go back on this, when after confirmation it was apparent it was not available. Our Mea Culpa is that we undertook all of the bookings for your Amsterdam tour a long time ahead, and owing to our internal error that Anne Frank House visit was missed out. When we noticed our problem we tried for weeks to find tickets via alternative means and unfortunately it did not work out. Our hope is that the guides made up for missing out, and you did nicely relax with those massages we offered in Deauville.
We want to thank you for the comments regarding the hotels, and your comments about Bayeux vs Caen. These have been passed around the office, as these critical comments help us to improve.
We are happy your memories of this ‘voyage’ are strong and mostly pleasant ; The Normandy cooking class and calvados tasting sound delicious.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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