I have used Zicasso agents before and received exceptional customer service and trip advisory. The trip booked with this tour company fell far below my previous experience with a Zicasso company. This makes me question whether to use Zicasso again due to the inconsistency in service I recently experienced. My family enjoyed our trip however we did not receive the high end, stress free vacation we thought we had booked. I am willing to speak to a Zicasso representative and share the list of everything that fell drastically short. I could have booked this trip on my own through my own research.
We had several highlights during the trip but our time in the Bushmills area was outstanding. The hotel, service, hiking, landscape, and all our activities were memorable. The food tour in Galway was fun. We also enjoyed our tour guide for the Ring of Kerry. We had already seen country side that was similar to the Ring of Kerry so that part was uneventful, however she was a gem and a delight. We also found a show called Celtic Steps while in Killarney. This was an Irish dancing and music show that our horse carriage driver suggested. Watching the Liverpool v Tottenham match in an Adare pub was unique experience.
I would not use this tour company for our travel plans and need to vet Zicasso agents more closely if I use Zicasso again. I had a communication with a Zicasso agent when considering a trip to Iceland. I spoke to a Zicasso agent about a 10 to 12-day trip to Iceland. He was incredibly honest and said 5 to 7 days is more than enough and walked me through the reasons. I appreciated this honesty and decided to put that trip off because we wanted to have a longer holiday. I would have not spent 11 nights in Ireland. I would have made the trip shorter or visited Scotland for part of the time. I was not given this advice from the tour company's representative.
Travel Company CommentsWe were sorry to hear that you did not have a great experience with our travel planning services. Please know we have taken all of your feedback into consideration. We will be sure to address and rectify any issues specifically related to your trip. We sincerely apologize for falling short on your expectations and hope our attention to your concerns will help alleviate your frustration. We recognize the importance of our customers' experiences and will continue to strive to provide top-notch, fun, and memorable vacations.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Our travel agent was very involved. Planned a great trip..."
"We were very, very happy with our travel rep and her personal involvement and interest in our trip."
Copyright © 2022 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA