Our travel company executed all the travel ideas for a pre and post 15 day cruise trip we asked for. The pre and post cruise land travel we booked through them was designed through their own travel guide partners and other partners, hotels were very nice; room upgrades and dining certificates were a nice touch. Our travel planner put together the types of trips we asked for. This was our first time using this travel company. We were referred to them by Zicasso which we have planned trips through before. There were some transport/guide issues typically experienced when in a European destination. We liked one of the private transfer partners very much. The travel App we were provided was a very nice tool. Overall, our experience with our travel company was good.
We traveled for a 15 day British Isles and Norway cruise. It was excellent. We saw so much in the 15 day time period, stopping each day at a new destination.
It would have been nice to get more interesting ideas/choices based on our interests from the travel agent. We didn't feel like the agent was passionate about the destinations and with the exception of one excursion, in The Cotswolds, England, we had basic excursions. The agent didn't provide requested security information about guides and acted suprised when asked to do so. In one instance we had trouble with local train transport and in another instance we had diffuculty with a planned tour. The travel agent is based in the U.S.A. so we were unable to receive help. The hotels were excellent, transport via one partner, was excellent..The guides were excellent. We hope to use Zicasso in the future. When traveling in Europe we will request a local travel agent.'
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to share your experience with our agency. Your feedback plays an integral part of our day to day operations, as well as providing us the knowledge to make our agency better. We are delighted you enjoyed your trip and appreciate the 4-star review you provided.
We strive for perfection, and wish we could have made it 5 stars, and do apologize for not providing adequate security information. This is a rare request, as all guides in the destinations you travelled are vetted to a high degree, and we provided credentials, but seems as though we didn’t clearly articulate this to you, which may have rendered your opinion of our service anything less. I also want to reassure you; all our designers are extremely passionate about the destinations they sell and look forward to working with the clients we are so lucky to cultivate. We hope to always exceed expectations, and feel this score represents we may not have.
We enjoyed working with you, hopefully this is just the start of a long-lasting relationship! Thank you again for choosing to book with us, and we wish you good fortune on all future travel conquests.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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