What would I do differently, I would have fired the tour guide in Paris. I did think about it but that would have left us lost in a country we were unfamiliar with it's language. I suppose I could have skipped Paris altogether. I could have gone home after London. I learned that a guide can make or break a vacation. It was a very expensive lesson learned and will be sure to never repeat again.
TRAVEL COMPANY COMMENTS:
Thank you very much for your feedback. It is a great pleasure to hear that the vacation went almost all as was planned. Your kind words about our service and our expert local guide in London are very generous.
We were glad to be able to get you the pet-free accommodation you required. Also, it’s great that you loved the special tour of Stonehenge, but we won’t tell the Queen your impression of Windsor was just ‘a Palace with old paintings and furniture. :)
We were sorry to hear you didn’t enjoy the Paris tour with our expert guide. It is true that on the private tours you, the customers, are in control of what it is you can see, However, our guides do have years and a wealth of great experience and local knowledge and it is their instinct to try to part that knowledge on to our customers and we do encourage them to share this with our customers. Sincere apologies if it didn’t go as planned.
We appreciate that the time from when you first booked to when you departed was a few months so it may not have seemed like we communicated much on the phone. However, over that time we did speak on four separate occasions, to compliment the email exchanges.
The guided tours we provided for you were, as agreed, all private. We didn’t discuss the inclusion of cars for any tours but the Stonehenge tour, for which we did include the car. However, we do as standard include cars for all private tours in London. In Paris, however, our local guides have found using local transport can enable a much richer experience. It is regretful that you did not inform us of your mobility issues when you booked with us, as it would have allowed us to insist on cars to be included in your Paris tours. We did add the car the second day for you for your comfort and without charge.
Thank you for all of your valued feedback. It is very much appreciated.
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