First of all, thank you for your review and for allowing us to design your trip to Ecuador.
I appreciate your positive comments and I am glad you enjoy the Galapagos Cruise and the Hotel in Quito; we are very careful in selecting the accommodations for our guests and we are happy to know you enjoy them very much.
I am very sorry to hear that your trip experience didn't reach a 5 stars, even though we tried very hard our best to go over your expectations
But appreciate very much your feedback and take it very seriously to keep improving our services every day, such as the chocolate tasting experience for which we are already taking the correction with the local supplier.
The time on Galapagos is a matter of preference. As mentioned during the planning stage you can take cruises from 3 to 14 night, and according to your time availability for the trip we suggested detailed itinerary that thought was more suitable for you.
On regards to the cruise discount , as we mentioned during our previous conversations the ship owners decided to provide this as last-minute discount and only to their new bookings (as you may understand this is a strategy many companies utilize to fill out their spaces use such as airlines, hotels, and cruises).
So, unfortunately, we were not informed about it either; however, once we knew about this we put all our efforts to help you with additional benefits, even though the trip was already booked and paid. Please consider your total savings where about $3.800 USD.
Once again I appreciate your comments and for giving us the opportunity to host you in Ecuador.
Overall I hope you and your daughters had a great time in our country and enjoyed the "Enchanted Islands" and I hope you can come back soon.
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