Would give ourselves more time to get through immigration in Zagreb. Took an hour and a half and did not at all feel welcomed. We were really pushed for time and barely made it to our first walking tour.
TRAVEL COMPANY COMMENTS:
Thank you for providing your feedback and experiences regarding your recent trip with us. Although I am happy to hear that you enjoyed meeting our local staff, the quality of our guides, and hand-selected accommodations, we were disappointed to hear that we failed to execute the perfect trip. I appreciate you sharing your frustrations about the initial planning process of your trip. Since every trip we plan is fully customizable, it appears that our efforts of letting you pick and choose the ideal departure times that fit your needs was not what you expected.
I am also very sorry that the guide we arranged in Hvar got mixed up with the dates and times. I hope you found our efforts to immediately rectify the situation appropriate and the refund we provided suitable.
Since receiving your feedback, we have made several calls and emails but have unfortunately been unable to get in contact with you. I welcome the opportunity to speak with you and hope that we can turn your experience around in a future trip with us.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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