Trip was great. Travel company was very efficient. Our travel agent that represented the company was very attentive and very responsive - would answer all emails within 12-24 hours or even faster. We found that very reassuring and easy to work with. We had a problem when in country during the trip and had to contact our agent. She responded immediately and provided solutions to the problem. When we plan another trip to Costa Rica we will not hesitate to contact this agent.
The Corcovado lodge was amazing. The last part of the trip - staying close to Corocvado National Park was great too. We enjoyed less the area of Monteverde- crowded with tourists when we were there. The lodge at Quetzal national park (Mirador de Quetzal) was very cold, no good way to warm the room, food was bad and there was no hot or even lukewarm water for shower. We did not shower for 2 days. We did enjoy the area a lot though.
We would had to start planning a little earlier since we went in the busiest season in Costa Rica. Some of the areas we went to, there was no accommodation in the better lodges and we understand that we had to compromise for lesser quality. We did not mind paying more for better accommodation and that might have been discussed better between us and the travel agency. We felt that at least 2 of the lodges were subpar and would have been happy to pay more for better conditions. The Corcovado lodge was perfect. No problems there. The Monteverde lodge - rooms smelled horrible and there was no way to air them. Staff was mostly indifferent. The Puntarenas villa - some of the staff was great and some plain rude. The AC worked ok but was located over the main bed and water from AC dripped on our head and main light fixture when turned on, so we had to move the bed away and not use the light in fear of electrocution. Location and food were great. The hotel in Quetzal was great location but cold, no heat in room, food terrible, staff did not speak English. We were glad for staying there only 2 nights and if we had to stay there longer we would have probably left anyway. We would have preferred to pay more and stay in Savegre lodge.
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