It is rare that travel to a destination for more than a few days can be made perfect. All I ever ask is that the operators attempt to the best of their abilities to try to make it perfect. This company does just that. They truly are available at any time and even made the effort to meet my wife and I on arrival in San Jose in spite of very heavy traffic around the airport at that time.
The only problems that we had during our trip were not within the control of anyone (e.g. A major accident on the only highway along the coast) but the couple of occurrences were immediately acted on the minimize inconvenience. The accomodations that were arranged for us were marvelous in each place in spite of us arranging this only 3 months ahead in peak season. The travel company's drivers were very punctual if not early to pick us up. I can tell that if you tell them what you want, they will do their best to arrange it.
I recommend this agency without reservation.
Tortuguero park and Bosque de Paz in Bajos del Toro were wonderful areas for nature. The arenal valcano area is great for activities and scenery. The hot springs at the hotel were very nice. White water raft trip in that area was great.
I would have asked for flights to a from Tortuguero National Park instead of just the return. The bus ride was torturous for me with longer legs because the bus companies have crammed too many seats into each bus. When we arrived to catch the boat down to the river to get to the resort it was a crowded chaotic mess with nobody being clear on what was actually happening.
I also would have not done the safari river float in the Arenal (Fortuna) area. We were stuck with a guide who did not speak English in out raft and the raft itself was missing the main cross tube and did not have a firm floor as the other 3 rafts did. The floor of ours was thin, patched and already full of mud and muddy water when we got in. I heard from others that the hanging bridges walk was very good.
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