The representatives from our travel company were very responsive and helpful from the initial planning phases of the trip all the way through our departure. Communication was never an issue - they even called us during the trip to let us know about a peaceful protest occurring in our area. They took steps to ensure it did not interfere with our itinerary, but wanted to inform us to ensure we were not alarmed.
The accommodations arranged at the Arenas Del Mar were just what we had envisioned; the pre-arranged transport made getting to all excursions simple, and each excursion was enjoyable and planned for the right time of the trip. We particularly enjoyed the catamaran whale watching/snorkeling activity.
Each tour was tailored to our needs and the size of each was limited so that we felt as if each of our activities was a private tour, although that often was not the case.
I would want to have a better idea of specific start times and packing recommendations for each excursion. That said, everything was well organized, tailored to our desires, and hassle and worry free due to the planning and coordination efforts of the the travel company team.
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