Wow...talk about the ultimate in customer service! This travel company is an amazing travel agency, and we are so grateful to the trip planner's for an outstanding trip to Costa Rica! The itinerary prepared for us was perfect...great activities each day...the tour guides all showed up as scheduled, according to plans...the private drivers were the absolute best...all went exceedingly smoothly! The only "glitch" of the trip that we experienced had nothing to do with the travel company, but with the airlines: a flight delay caused two of us to miss our connecting flight to Costa Rica, but my other two (young adult) children had just arrived in Costa Rica on another flight and were waiting for us to meet them at the Costa Rica airport...when I called the travel company to report the delay, they graciously accommodated us by taking the first arrivals (at 4 am!) to the resort 3 hours away, and then returning to the airport to transport us to the resort around midnight! And this travel company even offered to not charge us for the additional transportation costs!! Another example of how the travel company went "above and beyond" is when I texted a question about our itinerary on Christmas Day, I received an immediate response! I highly recommend the travel company for an unforgettable adventure in Costa Rica!
Everything was amazing...the beauty of Arenal volcano area near La Fortuna, the peacefulness of the cloud forest near Monteverde, and the excitement of the beach and water-activities near Manuel Antonio National Park!
we would add more days, because there is so much to do and see in Costa Rica!
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