Thank you for your trip review from your past trip with your family and friends, and happy to learn that you were impressed with our availability and communication.
In regards to the adjoining rooms, unfortunately, I wasn´t aware that this was something you wanted and was brought up until you were in country. You explained to me that the kids were having lots of fun being together, and that you prefer that kids can have siesta time in separate rooms while the nanny were with them. We informed your last hotel about your choice, but we were informed that it was depending on availability on check in time. Unfortunately, they were not able to honor this request for the check in night but for the following night. For that reason, to avoid moving the next day to adjoining rooms, we offered you 2 nannies to take care of your kids while you were on the City Tour with no extra cost.
With the tours, travelling with kids ages 1 and 2 years, it was more difficult to be more creative or unique, as most of the attractions, request a minimum age of 5 years. I hope that you can return to Costa Rica when kids are older, so they can enjoy as a family, more fun experiences!
Glad to know that you loved the Arenal hotel. In regards to your beach hotel, we initially quoted you an amazing 5 stars resort, but you preferred a more boutique-style hotel rather than a big resort. The hotel I suggested was a cozy boutique style right on the beach, perfect for kids. You were informed, that they were applying a great discount as this will be the last week of the season, before they close to do maintenance and give vacations to its staff! Also, you received a room upgrade to the family suites, when they had the pluming problems due to the heavy rains occurred during the past days.
Diana, my sincere apologies if you were not satisfied with your last hotel, we passed your feedback to the hotel´s manager about the pools and will consider this petition. Usually, the climate is warm and sunny so the pools are heated naturally.
Thank you for your feedback and hope that you enjoy the Holiday Season with your beautiful kids!!
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