Our only problem was at the second hotel in Uvita. Because we had drivers instead of renting a car, we were really stuck at that second hotel which was pretty isolated. That became a real problem. We had to call a cab for every bit of sightseeing or even going out to dinner at $40 round trip. Once we were in a small town and could not call a cab. No one were help us and we honestly didn’t know how we were going to get back. Luckily our cab driver just coincidentally drove by. The only thing I would change about the trip was we should have rented a car. It would have been totally doable. I’m not sure why our travel agent didn’t recommend it.
Travel Company CommentsDear Mrs. G,I wanted to follow up on your comment posted with Zicasso.First, we thank you for proving us your feedback and kind comments, this helps us to continue to improve our services.
I am so glad you really enjoyed your stay especially after seeing different animals at both properties as you were expecting.
Regarding your dissatisfaction about not recommending your car rental, my intention about suggesting a private driver was not only to provide a safe and conformable service, but also an amenity where you would not have to worry about finding directions especially in Costa Rica where some places are not labeled. Another advantage of having a private tour was to not worry about carrying your luggage. I absolutely agree that a car rental would have been helpful, however, our client´s safety is most important and since vehicles require full cover insurance, this makes the car rental services more expensive. Since you were very specific with your budget, I only wanted to provide the best service in a more economical way.
As we always try to learn and improve from client’s feedback, we apologize for not providing the possibility of a car rental, we are going to consider the different options for future clients in Costa Rica.
Again, thank you for traveling with us and your review.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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