There are several modifications we would make: We would have gone straight to Gubei Water Town on the first day. We would have started with the Great Wall through hike and did the Great Wall night the same day. We could have spent the morning in Gubei getting breakfast and enjoying a hot soak before going back to Beijing for the rest of the itinerary. The way it was setup just didn't flow very well and we felt like time was wasted before our flight because we already saw the quick Beijing highlights. There were several things my wife had wanted to do on this trip that we didn't. We had asked to visit a tea house or tea farm because we are very interested in chinese teas. We were told we couldn't but our local guides said that is something that we could definitely do if we came back. We also didn't enjoy flying. We love trains due to their efficiency of loading and comfortable ride. All of our flights were red eyes which made the next day miserable. We would definitely try and schedule our travel days to be more streamlined and comfortable. We probably spent over 24 hours in airports due to our guides dropping us off and waiting for a late flight.
TRAVEL COMPANY'S COMMENTSDear Logan,
Good day and Thank you so much for your detailed trip reviews on the trip to China. We highly appreciate your feedbacks both on positive and negative sides which helps us know better on the happened things. I take much time to check the problems as you mentioned. I'm really sorry that the whole trip makes your wife unhappy. It's our responsibility to make sure that everything is going smoothly in the whole trip and make each guest satisfied. Firstly, we will definitely take the measures to control the quality of the guides from the guide language, skill, knowledge, responsibility etc in each city. We will forward the situation to our local suppliers. Although 6 of 8 guides were good, 2 guides did a bad job and couldn't show the best things there. Secondly, for the experience to the local tea house/tea farm, we did arrange the local tea house in Chengdu and Shanghai. However, for the tea farm, we couldn't make it. To be honest, we normally recommend the tea farm trip in Hangzhou(Zhejiang province), Huangshan(Anhui Province), Wuyishan Mountain(Fujian Province), Yunnan province, Jiangxi Province where the best tea is planted. However, you didn't have the time to travel to the places as mentioned in your fast-paced trip. I guess that the guide in Guilin might told you that it is possible to do it there. To be honest, I didn't know it before when I had the chance to talk with our local supplier yesterday. But please notice that the tea farm in Guilin/Yangshuo is not the famous one. Thirdly, regarding the domestic flights, we did book the earliest flights for you in each section if it is possible. For the section from Beijing to Zhangjiajie, there is only one non-stop flight to Zhangjiajie each day. It departs at 7:15pm and arrives at 9:50pm. For the section from Zhangjiajie to Xi'an, only the late-night flights available and we booked the earliest flight for you. We have no better choice. For the section from Chengdu to Guilin, there are only two flights available on the travel date. One departs at 6:35 am and another departs at 8:15 pm. If we select the early morning flight departing at 6:35am, you have to leave the hotel in the very early morning around 4:00 am. We selected the night flight for you so that you could maximize your time in Chengdu, do the cooking class and other sites. For the section from Guilin to Shanghai, it is a normal time flight departing at 4:15pm and arriving at 6:40pm. Besides, for transportation from Beijing to Zhangjiajie and from Zhangjiajie to Xi'an, there is no speed bulletin available. For the section from Chengdu to Guilin, the shortest running time for speed train is around 6 hours. We didn't recommend it as it almost wasted one day time on the way. Hope you understand. All in all, We will take a lesson from the case and take the measures to improve our service in future tours. We really hope that we will have the chance to serve you again in the future and plan a wonderful trip for you. Thanks again for your support and understanding.Best wishes.
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