Overall, The trip was excellent. The accommodations were very good. There were a few times however again communication between this tour company and us broke down. These were resolved, but it was unfortunate that they occurred. In hind sight, we also questioned the route that the trip took; we seem to double back a good deal. However we attribute this to possible accommodation availability
Our stays at Parque Patagonia and the lodge in Puerto Natales were the most memorable
We would travel to Puerto Natales first, then make our way north, doing Puerto Varas last
Travel Company Comments
Thank you very much for leaving your feedback for us here on the Zicasso platform. We are so happy to hear that you had a great time visiting Chilean Patagonia and very much appreciate the positive review. It is very helpful to know what you felt were real highlights of the trip, such as the less-explored Parque Patagonia. It is also very helpful to hear that you felt communication broke down in certain moments and that the progression of your trip was not ideal. These critiques help us improve our services just as much as the positives do.
In regards to the miscommunication that occurred on the day before and morning of your exploration through the marble caves, I have already been in touch with the hotel and team of guides there to rectify these issues for future clients. In addition, we have confirmed plans for the immediate future to get someone from our team down to Puerto Rio Tranquilo so that we can personally assure that all aspects of service in this area are perfected.
We always strive to build our trips in the most fluid and sensible progression based on each destination. In this case, you are correct that availability at our preferred accommodations in Torres del Paine, and flight schedules through the less accessible Balmaceda Airport, dictated that we arrange your trip how it was.
Please know that we certainly welcome and regard this type of feedback highly, and are taking these steps and more to ensure smoother communication and progression on future trips.
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"Overall, we had a very good experience with this travel company."
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