Great trip- Chile is a beautiful country! Our trip planner did a good job of communicating with us overall. I appreciate her work checking on things to make sure they had cribs, etc and helping us make some last minute changes. We asked a few times for a list of restaurant recommendations that we never received so that would have been good. Also, I wish she had suggested that we fly in and out of puerto natales rather than punta arenas. We also did not enjoy our hotel in Punta Arenas (wasn't horrible but not as great as the other ones) and especially since the penguin tour was cancelled felt like it was a little bit of a waste.
Hiking in Torres Del Paine
Spend more time in Torres del Paine, cut out Puenta Arenas.
Travel Company Comments
Laura, we always appreciate all the feedback we receive from our travellers as it helps us get a new and updated perspective!
I am sorry to hear about the list that you never got, it must have slipped our minds, as we have it ready for nearly every destination we send our travellers to. Thank you for pointing it out, we will make sure to follow through with sending those type of resources.
When it comes to the Penguin tour, I totally understand your disappointment, but unfortunately, the Penguin Tour is so dependant on the weather conditions, that even during the peak season, there is no way to guarantee it will happen. That is why when it gets cancelled we always provide our customers with either an alternative Wildlife tour or a full refund for that activity. As for the flight to Puerto Natales, it is not always available for the specific dates or schedules, so we only offer that option when it fits the schedule.
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