Guides were amazing, knowledgeable, personable. Enjoyed each of them. Loved hotels we were in. Fabulous trip.
our contact from this travel company was personable but frustrating. We did not have in country flight tickets until 7:30 or so the night before because we would email and ask for them therefore, we always had to be on our toes to make sure we had all of the paperwork we needed; we did have a medical emergency on the trip which was handled helpfully, but we had to confirm,at the last minute that what we needed was available instead of the company sending us the informationPetty, I know, but the company gave us two surprise gifts during the trip. The gloves and booklet were relayed to us after we left the Andes and headed for the warm island. The booklet about the trip was received 1/2 way though the trip.
we were very happy with the trip and the area and so sad to see all of the riots a week after we left lovely Santiago. I wonder if the individual assigned to overlook our trip was in training, or had to much to do, but that was the only frustrating part of trip, but a big frustration to have to ask for airline tickets, driver info etc. have not had that issue before.
The guides and their knowledge and humor and extra customer service the huge difference of the areas we visited. Lovely lovely experience overall.
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