Our Italy travel specialist was absolutely amazing! The service we received far exceeded my expectations. We interviewed the agents referred by Zicasso. From our first conversation with our agent, she "GOT IT" - exactly what I was looking for. She planned a month long trip to Italy for my family, including accommodations, transportation, private excursions and three cooking classes.
All the people who were hired by her were top notch. We loved our drivers, particularly Giovanni in Amalfi and Lorenzo in Rome. Our Tour guides were so knowledgeable and kid friendly. But after all is said and done... our agent is the one I miss the most. I miss our daily check-ins and being able to call her any time we needed anything from a reservation to directions. She provided us with a cell phone and internet card so we were always connected and she was just a phone call away. We felt so lucky to have found this Italian travel company through Zicasso. We highly recommend her for Italy and Zicasso as a great resource for travel around the world.
The two most memorable parts of our trip were in Amalfi. The 1st was an amazing boat tour of the coast and Capri, where we got to swim in the green grotto and the other was the cooking class at Mama Agata's in Rovello. If you asked my kids, they would tell you about the Cave exploration we did in Tuscany and the luxurious beach day we spent in Forte di Marmi. I really can't pick just one!
We had a last minute change in our accommodations in Rome (because of a burst water pipe), which resulted in a stay at an apartment that did not really meet our standards of "luxury". I would probably request additional research before settling on the accommodation alternative offered by the landlord. Photos looked good but it was no comparison to the original property we booked. To be fair, it was high season in Rome and we needed a 4 bedroom appartment- not an easy find. our agent did everything she could to make it up to us and went out of her way to comp us add-ons during the rest of our travels.
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"Our travel specialist and her team were determined to make my family feel like the most important visitors in Italy."
"WOW! This was a wonderful trip planned by a knowledgable professional travel agent ... fabulous hotels, spectacular tours and...
"We had never travelled to Italy before, and probably never travelled to any country with such a large group, but our agent ...
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