Overall it was a great trip
Unfortunately the trip was delayed and we lost a day due to weather. While I was spending hours attempting to find replacement flights it would have been great if the we could have found out it the lodge would have refunded a night or given any accommodation or partial refund Drivers were great-I wish we had stopped at the zoo on the way-if we had known about it-
The folks a the resort in Placencia were incredibly friendly -the room was ok-There was some confusion at first whether our plan included breakfast and while I confirmed the day before that our flight to Belize City was at 11-the time was changed and we had to rush-only to spend hours at a very crowded airport
The adventures at the lodge were incredible and I would have like the extra day there as opposed to Palcencia when we were delayed-That said the snorkeling was amazing as were the guides on that trip
Our travel agent was great in the planning phase as he really heard that adventure was key for us
Travel Company Comments
Thank you for your honest review. It’s unfortunate that your departure was affected by a snowstorm and your flight was cancelled causing you a 24-hour delay. We were unable to secure a refund from your jungle lodge for your missed night there. We prepay our hotels in full and they generally do not give us any refunds if changes or cancellations are made less than 15 days prior to arrival. We requested a credit from your jungle lodge, explaining that your delay was due to a flight cancellation beyond your control, however as it was a weekend we did not receive a reply from them until after you had already checked-in, when they informed us that they had already communicated the information to you. Issues like this are why we strongly recommend our clients purchase a travel insurance policy which would reimburse you for any lost expenses.
Sorry about the inconvenience in regard to your Placencia flight. Internal flight schedules in Belize are somewhat casual in nature and the airlines frequently change their schedules and combine flights to maximize their efficiency. This can be frustrating and I’m sorry you had to leave earlier than scheduled and spend more time than planned to connect in the airport.
I’m glad you enjoyed the jungle so much, I knew that particular jungle lodge would be the perfect place for you.
Thank you for letting us be a part of your trip to Belize, we would be delighted to assist you with any future travel plans.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Everything went according to plan, all the guides and drivers were on time and knowledgable."
"The trip was fabulous. Our accommodations were perfect, the service everywhere was flawless, the excursions Zicasso arranged...
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA