I have traveled a lot, but never used a travel agent before. However, I felt that planning a trip to Australia was not something I could do totally on my own. I contacted 4 travel agents, including two through Zicasso. I chose our agent and this Australia travel company because, of the 4, she seemed to "get" me the best, and was most responsive to my needs and requirements. Her willingness to adapt each iteration of the itinerary to my requests (I did do a fair amount of research on my own) and to explain why she chose certain options when I questioned them were very reassuring. (For example, I questioned why more expensive private transport to and from the airport was included. Her response that her clients have found it more reliable and quicker seemed reasonable, and it certainly alleviated a lot of anxiety for us.) Even when I requested changes while on the trip, she was responsive and acted immediately to give me what I wanted. I can't say enough good things about her.
Virtually the entire trip was memorable. The main reason for going to Australia was to snorkel the Great Barrier Reef, and those experiences were incredible, beyond what we hoped for. The experiences at Uluru were fascinating, and our time in Sydney was great.
I would rethink taking some of the tours we booked that turned out to be a little disappointing. Also, knowing in hindsight that the patch worked to cure my partner's seasickness, I think I would have opted for the 4 day Coral Princess snorkeling cruise on the Reef. I wish we could have had more time (another day in Sydney and time for a trip to Melbourne and Adelaide), but that was not possible.
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