Save some money by not doing some of the tours that were repetitive.
Travel Company Comments
Dear Cassie, We are so pleased that you thought the trip was amazing! My partner and I really enjoyed working with you on the trip with your sister that your grandmother gave to you both so you could visit your Uncle and see some of Australia. What a lovely gift of travel!
Your full itinerary with detailed descriptions of every tour was in every version of the itinerary we sent and available to you at all times on your personal webpage. We made amendments to your trip several times based on what you were looking for and could easily have changed tours for you if you thought that 2 days seeing unique Australian wildlife was too much. One tour included your koala cuddle plus a chance to see a variety of Australia wildlife in the sanctuary. The hiking trip of the Blue Mountains had a short stop at a wildlife park on the way that does not offer koala cuddling something I know you wanted to do.
I was out of the office right prior to your departure but my partner was able to email with you over a dozen times to answer your questions and make last minute changes to your trip. She asked how your flights were on your arrival into Australia and you did not mention that the airline had been delayed and almost caused you to miss your connection or that the Insurance Company emergency number you had called was unmanned. I wish you had mentioned it then or in any of the other correspondence that we shared since these things occurred so we could have done something to make up for this while you were on your trip. I fully understand how frustrating airline delays can be so I am extra pleased it all worked out and you missed nothing! We do offer 24/7 assistance in Australia but I am glad that you were not in need of their services as everything in Australia went as planned.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Our vacation was much more enjoyable because of our agent's experience, expertise and efficiency. "No worries" was our...
"We just returned from this trip and everything went like clockwork including all the tours and cars lined up for us."
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA