The overall trip was fabulous. Our agent was really good. She always responded to me promptly.
Sometimes we had too many late tours and then we had to wake up very early to get to the airport or for an early morning tour. That part was exhausting and we missed one tour because we were too tired.
All but one of the tour guides were terrific. You can tell they love and care about what they do.
It was great to have someone pick us up from the airport and drive us to the airport. It was stress free.
Most of the places we stayed were good.
The seals were nice and the penguin parade was nice.
We didn't need to see 3 or so rainforests.
We didn't need to go on 3 or so kangaroo tours.
I would upgrade some of the B&B's we stayed at.
If we have a late tour, I wouldn't schedule an early tour or departure.
We are thrilled that these clients were pleased with our service, and had a fabulous trip to Australia and New Zealand.
Three weeks in two countries can mean a pretty packed schedule, and unfortunately a late night followed by an early morning is sometimes unavoidable, especially when touring is scheduled around sunrise and sunset to avoid the heat of the day, or when a tour is scheduled around wildlife viewing (such as the Phillip Island penguins, making their appearance at dusk).
This particular itinerary did include several forested and wildlife areas, including natural bushland outside of Melbourne, Kangaroo Island in South Australia, the Daintree Rainforest in Queensland, and the Blue Mountains outside of Sydney. These are all stunning and unique ecosystems, but we do understand that less nature and fewer sightings of kangaroos is enough for some travelers.
We are always striving to improve our service and offerings, and appreciate the feedback!
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