Overall, I was happy with the trip and the tours we took. We had a good pre-trip phone conversation with our agent who explained the itinerary with us in depth. There were several occasions where we had a question or concern during the trip and I was impressed with the quick response from this travel agent. I was impressed with how smoothly everything went, the pickups to and from the airports, the tours, all arrived on time with only one having a small issue with the location of where we were to be picked up, and that worked out fine. Everybody was where they were supposed to be when they were supposed to be there. Most of the hotels were extremely nice and the tours were excellent. We missed one tour because the weather had closed the road, however, we were refunded the money from the tour.
The itinerary package provided was very helpful and gave us all the information we needed to enjoy the trip and to be prepared for the tours, plane connections, hotel accommodations, rental cars, and everything else about the trip.
This was the first time I have used a travel agency to book a trip, so, I might have had my expectations higher than they should have been about what is supposed to happen.
Some of my concerns: Hotels that did not have parking for the car came as a big surprise and a big expense. Several of the hotels did not have elevators and I am glad that neither of us had any mobility issues as this would have been a major obstacle. I am emailing the tour company directly with my comments on the hotels.
One of the more exciting adventures was learning to drive on the “Wrong” side of the car and the “Wrong” side of the road. It was not difficult and I really did pick it up quickly and we had no issues at all, well maybe a couple of small ones. I enjoyed the train ride out of Christchurch, Queenstown was a beautiful city, Hamilton Island and Kangaroo Island were both beautiful, the starkness of the Outback was awe inspiring, and of course the unique wildlife was incredible. Overall the destinations included on the trips to Australia and New Zealand were exceptionally good. It was a nice balance of sightseeing, seeing native animals, learning about the cultures of the two countries and some free time to wander about.
I would get more involved with the up-front planning and work more closely with the travel agent. There were some things like plane connections and hotels that I think could have been improved. If I had lots of money, I would have spent more time in a majority of the locations.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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