This Australia trip was the best we have experienced as a family. Travelling as 2 adults and 2 children, the trip was custom-made to suit our family's requirement - a balanced itinerary perfect for kids' interest and safety, and adults', as well. The trip was well-organized - airport/hotel pick-ups, tours were carried out in a timely and well-coordinated manner. The trip was time-efficient and relaxing since we didn't have to worry about the tours and land arrangements. Our hotels were clean and conveniently placed near shopping areas or tourist attraction or bus/train stations. Our Australian travel company and our agent, specifically, was very responsive to all our queries - she gave immediate feedback and answers while we were preparing and finalising the itinerary. She was very detailed - the itinerary she provided was complete with timelines and contact details of day tour, pick-up, etc., and she would answer our questions, point by point, which is what I liked most. She was also open and accommodating to revisions and additions in the itinerary.
One of our favourites is the Taronga Zoo, especially with that VIP Gold pass that allows us to be "behind-the-scenes" or in areas not open to public, e.g. Taronga Zoo kitchen where they prepare the meals of the animals, and pet specific animals like quokkas.
I would put an extra day or two to explore the cities by ourselves, no planned tour for the day.
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