This was our first time using a travel agency and it was a very positive experience. Our agent helped us plan a wonderful 5-week trip to Australia and Fiji. She was always prompt in responding to all our many questions and requests either by phone or by email. All the tours she arranged were excellent with outstanding and knowledgeable guides. Because there were so many pickups for tours and flights we were concerned that we would be missed somewhere during the trip. Our agent assured us that would not be the case and she was correct. Everything worked like clockwork. The local Australian travel agency that they worked with also was outstanding. When weather disrupted our planned itinerary they were quick to reorganize our tours so we didn't miss anything. They also faxed our hotels and phoned us to make sure we were aware of the changes. Impressive follow-up in our opinion. A few days of R&R in Fiji at the end was a perfect way to end an outstanding trip down under. It was a fantastic trip and we thank our travel agent from the Australia tour company for her excellent service.
Hard to say since there were so many. Some which stand out would include touring and seeing a performance at the Sydney Opera House, driving the Great Ocean Road, driving beautiful Tasmania, climbing King's Canyon, snorkeling the Great Barrier Reef and seeing the wonderful cities of Melbourne, Adelaide and Sydney. We loved it all and found the people to be very friendly.
We would spend more time in Melbourne and allow for more down time. I wish we had paid closer attention to flight details as several flights were in the evening which made late check-ins at hotels, followed by early morning wake-up calls for tour departures. We were trying to do a lot in a five week period and hindsight tells us we should have allowed for some down time. Another week would have been great.
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