Overall we had a great experience. Unfortunately, there were a few surprises that detracted from our experience. The most significant of these was in Ushuia where we were unaware of the need to checkout at 10 AM. I came back from my excursion that day, at noon and I was not allowed back in the room. A total shock, considering my flight was at 9 PM which the hotel was aware of I was under the impression that I would have the opportunity to return to the hotel and change. Mind you I returned to the hotel in the rain and was offered the use of the basement bathroom to change. This was ridiculous.
I really enjoyed the excursions in Ushuia.
I would improve the overall coordination and the improve the information flow about each day's events.
TRAVEL COMPANY COMMENTS:
I wanted to follow up on your comments posted regarding your Argentina trip.
First of all, I’m pleased that you enjoyed your excursions in Ushuaia. Patagonia is a very special place and you had the opportunity to enjoy a Beagle Channel navigation on a catamaran with the chance to see the sea lions and seals, a visit to Estancia Harberton, and a trekking and canoeing adventure in Tierra del Fuego National Park.
I do understand the inconvenience of having a late flight out yet having to check out of a hotel in the morning before an excursion. 10:00 am is a typical check out time and it was noted that the hotel would store your luggage, which was done. It is very unfortunate that you were not provided with a more comfortable option to change before your departure to the airport and I sincerely apologize for the inconvenience that caused you.
You mention that overall coordination and information flow about each day could be improved and we certainly strive for the best service possible. We do supply a daily itinerary which includes pickup times for tours and transfers as well as an emergency 24 hour phone contact in the country.
We appreciate your input. Our clients are very important to us.
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