The only thing we would do differently would be to NOT NOT NOT book the Christmas Eve dinner at the Estancia. It was very expensive and much too long. The presentation before dinner was interesting, but could have been done easily in 45 minutes instead of 3 hours. The dinner was VERY disorganized (perhaps they were understaffed due to the holiday?) And, we asked for help to arrange a ride back to our hotel after dinner and there was no way to leave early. (We had been told it would be hard to find a place for dinner. But, driving to and from the Estancia, we noticed that many, many places were open. )
Travel Company CommentsDear Penny,Thank you very much for your feedback. Your comments help us improve the quality of our services. We are happy to know that you felt comfortable working with us, that the transport was on schedule for you and that the guides were patient and informative during the whole trip. We are disappointed to hear that you did not like the dinner at the "Estancia". I am very sorry about that and apologize if it was not what you expected. It is a place that we often recommend because our travelers consistently enjoy it, and we have never had a complaint. I seems that during Christmas they received more people than they expected and the situation was not handled as well as it could have been. I am very sorry!We always recommend making a reservation for that night because the restaurants that are open are typically full and it is never easy to book a place on the same day. Though there are places with availability the day of, we prefer to book places that we know personally as not all restaurants follow our standards. In this case, I have to apologize for what happened and it is a shame to know this after your trip ended. If I had known about it while you were traveling we likely could have helped you in some way. That said, I will follow up this with the Estancia to check what happened and of course, I will personally send your congratulations to the guides for their excellent work!Penny, we highly appreciate your time to write to us. It was a pleasure for me to be the Travel Advisor in charge of organizing your trip and I am on your entire disposal if you decide to visit South America again in the near future! Warm regards.
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