As a former managing director in a global consulting firm, I have traveled a lot. I have had the opportunity to stay in 5-star properties and have had some less-than-ideal experiences too. I know what value to expect at price points from luxury to budget travel. I am a demanding and discerning traveler. With that in mind, I will tell you that this travel company far exceeded my expectations. The travel planner was just perfect! Our trip had its complications (none of which had anything to do with this company). There was an airline strike that affected in-country travel. I had to make an emergency trip to the hospital for an evaluation and make some changes to the itinerary. Access to one hotel property was impacted by floodwaters due to very heavy rains. During each of these complications, our travel planner was at my side, guiding me through. I realized that I had come to rely on him as a trusted assistant and friend. This expanded my view of the role a travel planner can play in making a vacation great. I imagine that all Zicasso planners do a great job. I know that you have a rigorous screening process. What makes this travel planner so special is that he truly listens to his clients. During the planning process, I described goals for our trip to Argentina that were a bit different than a typical "tourist." I had spent time in the country before and therefore didn't want to repeat some of the usual activities one might undertake visiting a city like Buenos Aires. The planner really took the time to fully understand what I was saying and proposed a trip that aligned with my goals. I must also comment on our planner's attention to detail. He went out of his way to stop by our hotel in Buenos Aires and meet us. This was not prearranged, and I could tell that our planner had waited at the hotel for a significant time to make this connection. This level of dedication to providing superior client service is rather rare these days. I am very impressed! Before this trip I was a do-it-yourself travel planner. I knew that my years of professional travel experience equipped me to take care of the details rather than involve others. Now I am convinced of the value of working with Zicasso and planners like this one. I can't overstate how happy I am with the services this travel planner provided. He is truly a superstar!
There were so many enjoyable moments, I struggle to pick out just one. The trip had just the right balance of “structure” and “lack of structure” that I was looking for. This meant that we felt cared for and didn’t have to stress about travel logistics, while at the same time we had the freedom spend time to really connect with Argentina’s culture and its people.
If I were to select just one “most memorable” portion of the trip, it would be driving the Seven Lakes Route through Patagonia. Our planner had recommended the drive and he suggested that we stay in several places along the route. This was a great suggestion! We really enjoyed the lodging he recommended, and during the drive we could make many stops to take in the spectacular views of the snow-covered Andes and surrounding glacial lakes. We even saw wild horses!
Before any trip, one has in his mind the vision of a perfect experience – the wonder of new sights, the excitement of discovery, the feelings of warmth that come from making new friendships. This trip was no different; I had my expectations, my vision of perfection.
The thing is, our travel planner’s planning achieved my vision. So, I suppose the only thing I might do differently is to stay in Argentina longer. To be clear, our planner discussed length-of-stay options during planning and I felt that we properly set the duration to match our desires and budget. Still, there is so much to see and do in wonderful Argentina! We are already making plans to return and further explore Patagonian glaciers, Mendoza wine country, Iguazu Falls, and of course spend more time in wonderful Buenos Aires.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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