This was the trip of a lifetime for us. Working with the agency was a really great experience -- lovely people! Felt like working with a friend - they really listened to what we were looking to achieve, what we enjoy and look for when we travel, and then they started putting down a plan which we revised together based on their advice, and the final timing of the trip.
It is the first time we have been on a customized planned trip, and I could not recommend it more! This way we made the absolute most of our vacation time, plus we had nothing to worry about during our trip - everything was taken care of in terms of transfers, hotels, guides etc. Simply wonderful.
Every day was a real surprise and joy during this trip. Major surprise turned out to be Ushuaia - never expected the mountains, the views! Torres del Paine was another huge highlight -- would have spent a month there if we could. The agency picked the best hotel, we hiked, rode horses, boats :)
I might spend fewer days in Buenos Aires at the end and instead go to El Chalten for 2 days.
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