In summary, this Africa travel agency was very responsive and worked with us on finding hotels. In hindsight, they did not have as much information about the island as would have been useful though (picking certain hotel locations). We also experienced a mis-quote for pricing.
In detail, we went to the Seychelles for our honeymoon and had a fantastic time. Our travel agent was not totally familiar with the location but had contacts there to build a trip. They originally offered a low cost option for the trip which included a stay on 2 islands. When we informed them we wanted to spend a little more and visit an additional island, they reworked the itinerary.
Based on the feedback they received regarding the islands, it was recommended we only stay on 2 islands. We had read otherwise and that is why we wanted the third islands which turned out to be the best of the islands. More familiarity with the location would have been helpful in selecting hotel locations. The first hotel was very secluded and that was the only food option but dinner was not very good. The second hotel was an awesome recommendation but was also near a town in which we could venture for more food options. The third hotel (our choice to stay here) was also secluded with limited food options but we picked this one.
Once the itinerary was set which included a quote, we initiated the payment phase. The agency realized they had made a mistake and said the price was going to be higher than they had originally quoted but said they would eat some of the additional costs. Either way it still was $700 over the quote.
We visited the island of La Digue which was a great, relaxing islands. Plenty to do if one wanted to but also plenty of beach. It was small so you could literally walk around the island (which we did). The views are amazing.
I would book the hotel on Praslin in a location that offered more food options, closer to a town.
We, ourselves, also picked staying at hotel but experienced poor service and would not stay there again.
TRAVEL COMPANY COMMENTS:
Robert thanks for taking the time to speak with me in detail regarding your honeymoon in the Seychelles. It is important to me that every traveler is happy and when seeing the 3 star review I was concerned. Additional cost: - I reviewed the file and unfortunately your quotations were done in the same period as Brexit and the conversion rates were extremely volatile. I could not hold the rate I gave you as we did very little services and the margin was extremely small. As is I did absorb some of the cost which went up a total of $628 for both of you. I know you loved La Digue and the hotel we recommended - happy to hear that but was not as pleased with hotel on Praslin. The hotels on the island of Praslin are challenging. It is a great place to explore but beaches are weak as is the placement of the actual hotels. We were also trying to keep within your budget. There is no excuse for poor service and even though we did not book the your La Digue hotel, I do apologize for the rude staff. Costs are high in the Seychelles no matter where you go. It would have been nice to have more choices of restaurants but the islands are just so limited. You said all and all it was a great honeymoon and it did not disappoint. I am glad to hear that. Thank you so much for the guide referral - your adventure day sounds like great fun and I will contact Robert in the future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Amazing experience. All aspects of our trip worked perfectly from beginning to end!"
"This was truly the vacation of a lifetime, and this company made the planning a seamless and easy process."
"It was everything I had envisioned and more. They made the entire planning process a low stress evolution and worry free."...
Copyright © 2018 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 12,
Mountain View, CA 94040, USA
Denver Branch: 1437 Larimer Street, Suite 200,
Denver, CO 80202, USA