Our Africa travel agency did an outstanding job planning our last-minute trip. We had been procrastinating on planning, so we decided to use a travel agency. With just a couple phone calls on preferences, our agent was able to assess our desires and planned an amazing trip for us. Of course there were a few things that we would have chosen differently, but that's just us being picky. This was still one of the best trips of our lives - defintely worth it.
The most enjoyable moments was being able to be so close to the animals, in a safe environment, but still feel like we had been part of "the bush" our whole lives. It really was crucial to use a travel agency that knew so much about the country so that we got the most out of it. For example, we probably wouldn't have booked at a private reserve since they cost more, but our agency insisted and it made all the difference. Not only do those private reserves do so much more for the animals, they make it much easier to see the "big 5" since the animals actually live in a safe place and just be natural instead of also worrying about poachers.
Although they booked us with knowledgable tour guides, one step they could've done better is schedule a tour guide that would be able to deliver to the speed and knowledge that we were craving. Our tour guide was amazingly knowledgable but he was not able to keep up with our energy level, which made us feel bad. Next time I would make it a point for the travel agency to highlight this detail in arranging tour guides.
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