If there is a problem with Zicasso it is because the user is forced to choose among 3 very qualified and accommodating travel agents. We feel extremely fortunate for having chosen this Africa safari travel agent to assist us in planning and executing our 12 day family reunion in South Africa. As we worked through the itinerary (several iterations) with our agent we learned of her patience, competence and eagerness to be of service. We have always traveled independently so this was new for us.
We began our trip with Mala Mala safari and spent a lovely three days there - acquiring memories we will never forget. But on the 4th day, as we were exiting the rangerover from our morning ride, my wife fell and broke her hip. This is where the resort and our agent stepped up to the plate, arranging for the helocopter and canceling further reservations for my wife and myself, as well as arranging bed and breakfast for me near the hospital. Everything went as well as could be expected in a foreign environment and my wife is convalescing well. When our agent left for holidays she made certain a colleague was available for addition questions Without continuing my review with absurd use of superlatives I just want to close by registering our total satisfaction with this company.
Although we missed Cape Town and the Winelands the Mala Mala experience was enough to make the trip a success. The ten other family reunion attendees went on the further delights
Be more cautious exiting a rangerover
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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