The safari travel company's customer service was exceptional, they provided everything we needed. The safari was amazing and the places we stayed were wonderful. There was a small mix up when we were picked up in Nairobi on our return home. We arrived in Nairobi around noon and our flight out was not until 11 pm. It was our understanding that the guide was going to stay with us...offering suggestions of things to see and do and then take us to airport when we were ready. He was unaware of this. After he made a quick call to the travel company he made himself available for the rest of the day. We went to a quaint garden restaurant with wonderful souvenir shops in all price ranges, the Giraffe Center, Karen Blixen's (Out of Africa author) home/museum and the Kazuri Bead factory. The bead factory was closing but after conversing with our guide the representative gave us a quick and informative tour. We would recommend this company to anyone looking for a safari in Africa.
That's like asking which bite of a cake was the best! We traveled with our two great grandchildren ages 11 and 8. Our personal guide and game spotter were not only amazing at what they do they were wonderful with the kids. We saw all of the big five with the exception of the Rhino which we did not expect to see. We saw a Leopard with her cubs and Wild Dogs, both which are considered rare to see. Food and service was awesome at Asilia Encounter Mara!
Not a thing!
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